Ich bin beim benutzen von Google Calendar auf ein kleines Problem gestossen und habe dies gewissenhaft und ausführlich via Formular an Google gemeldet. Daraufhin erhielt ich folgendes Mail:
Hi Christian,
Thank you for your note. We’re sorry to hear about the problem you’re
experiencing with Google Calendar. In order for us to identify the cause
of this issue, please send answers to the following questions:
– Does this problem persist?
– What was the last action taken? Please provide us the detailed steps to
reproduce this issue.
– Which Internet security, firewall, anti-virus, or pop-up blocking
software is installed on your computer, if any?
– Can you send us a screenshot of the event details page in question?
– Please refresh your browser by pressing F5 on your keyboard. Does this
fix your problem?
– Please clear your browser’s cache. Does the problem persist?
– Please log out and log back in. What happens?
– When did you first encounter this issue? Please provide a specific date
and time, if possible.
– Which browser extensions or toolbars are installed on your computer, if
any?
– Do you experience this issue when logging into your Google Calendar
account from another browser? Mozilla Firefox is available for free
download at: http://www.mozilla.org/products
– Do you experience this issue if you log into your Google Calendar
account from a different computer?
[…]
We appreciate your help in improving Google Calendar and look forward to
your reply.
Regards,
The Google Team
Da sich wohl kaum ein Benutzer die Mühe machen wird den ganzen Fragenkatalog durchzugehen kommen wahrscheinlich auch selten Anfragen durch. Zudem sind die Fragen nicht strukturiert sondern wild durcheinander zu den verschiedensten Themen. Bequem so den Support abzuwickeln…
Update: Oh, nette Überraschung: Google Calendar scheint ab sofort auch unter Safari problemlos zu funktionieren.